Cakes T&Cs

Orders, Notice & Payment

• A minimum of 21 days’ notice is required for all cake orders.
• Orders are confirmed ONLY upon Deposit, as per the amount (€) or % stated in the quotation.
• Balance to be settled prior to collection or delivery date of order (a photo of the finished product will be sent beforehand.

Allergens & Ingredients

• We are a home-based bakery and all our cakes are made in a home kitchen that handles generic ingredients.

• We cannot guarantee that any product is allergen-free but the utmost care is taken to ensure that there is no cross-contamination.
• We do not cater to coeliac requirements
• Please let us know about any allergies or intolerances before ordering.

Custom Design & Colours

• We will always do our best to match your requested colours and design.
• However, as each cake is handmade, exact matches cannot be guaranteed.
• Small variations are normal and part of the handmade process.
• Small imperfections are normal in handmade cakes and do not affect the quality of the cake.
• Slight colour differences may occur due to screen settings and handmade finishing.

Decorations & Cake Structure

• Some cakes may include non-edible decorations such as flowers or decorative items. These are for display only and should be removed before serving.
• Tiered or structural cakes may contain dowels or internal supports. These are non-edible and must be removed before cutting.

Collection Policy

• Cakes can be collected by the customer a date and time that is mutually agreed upon.
• Customers may arrange third-party collection services if needed, but once the cake leaves our premises, we are not responsible for its condition.
• Please arrive on time for collection, as delays may affect the cake’s quality.

Transport & Handling

• Always carry the cake box from the bottom only. Do not lift the box from the top or sides.
• Keep the cake level at all times during transport, storage, and display.
• Transport the cake in an air-conditioned vehicle, especially during warm seasons.
• If no passenger is available to hold the cake, place the cake on the floor of the passenger side.
• Drive slowly. Avoid sharp braking and turns.

Delivery

• Cakes can be delivered against a Delivery Charge based on the delivery location.
• Deliveries are strictly at our discretion and dependent on availability.
• Delivery availability and details are agreed upon at quotation stage.
• Deliveries will be done at a date and time that are mutually agreed upon, once order is confirmed.
• Customer will be contacted a day prior delivery, to confirm address and time.

Responsibility & Liability

• Once the cake has been collected or delivered, it becomes the customer’s responsibility.
• We are not liable for damage caused by incorrect transport, storage or handling after collection or delivery.
• We are also not responsible for issues caused by allergies, delayed collection or misuse after the cake leaves our premises.

Storage & Serving

• Store the cake in the fridge when not being served.
• Keep it away from direct sunlight, moisture, and heat. Avoid displaying your cake during warm seasons.
• Remove the cake from the fridge, 30 minutes before serving, so it can come to room temperature.
• Leftover cake should be stored in an airtight container:
  • in the fridge for up to 4–5 days
  • or in the freezer for up to 3 months

Changes, Cancellations & Refunds

• Any changes should be made at least 7 days before collection.
• Cancellations made by the customer will result in the loss of the deposit.
• Deposits are non-refundable and secure your booking.